BS EN 15221-4:2011

Comprehensive Facility Management Services Standard

Achieve Operational Excellence and Compliance with BS EN 15221-4:2011

BS EN 15221-4:2011 is the definitive standard for facility management services in the United Kingdom. Developed by the European Committee for Standardization (CEN), this standard provides a comprehensive framework for organising, managing, and delivering high-quality facility management services within any organisation.

Streamline Your Facility Management Processes

This standard covers a wide range of facility management services, including:

• Company organisation and management
• Quality administration
• Transport and logistics
• Sociology and psychology in facility management

By implementing the guidelines and best practices outlined in BS EN 15221-4:2011, organisations can optimise their facility management operations, reduce costs, and ensure compliance with relevant regulations and industry standards.

Enhance Facility Management Quality and Consistency

The standard provides a structured approach to defining, measuring, and improving the quality of facility management services. It includes detailed guidance on:

• Establishing service-level agreements (SLAs) and key performance indicators (KPIs)
• Implementing effective quality management systems
• Monitoring and reporting on facility management performance
• Continuously improving service delivery

By adopting the principles of BS EN 15221-4:2011, organisations can enhance the consistency, efficiency, and effectiveness of their facility management operations, leading to improved customer satisfaction and greater overall organisational performance.

Ensure Compliance and Best Practice in Facility Management

This standard is recognised as a best-in-class reference for facility management services in the United Kingdom. By implementing BS EN 15221-4:2011, organisations can demonstrate their commitment to industry-leading practices and ensure compliance with relevant legal, regulatory, and industry requirements.Investing in this standard can help organisations of all sizes and across various sectors to optimise their facility management operations, drive continuous improvement, and maintain a competitive edge in the market.