Privacy Policy

Introduction

StandardStore.co.uk ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

This policy applies to all information collected through our website, services, and any related communications. By using StandardStore.co.uk, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company details
• Account Information: Username, password, preferences
• Communication Data: Messages, support inquiries, feedback
• Professional Information: Job title, industry, company size

Automatically Collected Information

• Usage Data: Pages visited, time spent, search queries
• Technical Data: IP address, browser type, device information
• Cookies and Tracking: Website preferences, session data

How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide access to British Standards documentation and related services
• Account Management: To create and manage your account, process payments
• Communication: To respond to inquiries, provide support, send updates
• Improvement: To enhance our website, services, and user experience
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send relevant industry updates and service information (with your consent)

Legal Basis for Processing

Under the UK GDPR and Data Protection Act 2018, we process your personal data based on:

• Contractual Necessity: To fulfill our service obligations to you
• Legitimate Interests: To improve services, prevent fraud, ensure security
• Legal Compliance: To meet regulatory and legal requirements
• Consent: For marketing communications and optional features

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• Service Providers: Trusted third parties who assist in delivering our services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have provided explicit consent for specific sharing

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for all staff

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of data and applicable legal requirements.

Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, please use our contact form.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations
• Ensure website security and functionality

You can control cookie settings through your browser preferences. For more details, see our Cookie Policy.

International Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please use our contact form.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.