BS ISO 11620:2014

Comprehensive Library Performance Standard

BS ISO 11620:2014 is the definitive standard for measuring and reporting on library performance indicators. Developed by the International Organization for Standardization (ISO), this standard provides a robust framework for assessing the efficiency, effectiveness, and impact of library services.

Standardized Terminology and Metrics

At the core of this standard is a comprehensive set of standardized terminology and performance metrics. It covers a wide range of library functions, including:• Collection development and management• User services• Facilities and equipment• Financial management• Human resourcesBy aligning your library's data collection and reporting with the ISO 11620 standard, you can ensure consistency, comparability, and credibility in your performance evaluation.

Optimized Library Operations

Implementing the guidelines in BS ISO 11620:2014 can help you:• Identify areas for improvement and optimization within your library• Benchmark your performance against industry best practices• Demonstrate the value and impact of your library's services to stakeholders• Make data-driven decisions to enhance user experience and operational efficiencyThe standard covers a wide range of performance indicators, from traditional metrics like circulation and gate counts to more advanced measures of user satisfaction, resource utilization, and cost-effectiveness.

Compliance and Reporting

Compliance with BS ISO 11620:2014 is increasingly important for libraries seeking to:• Meet regulatory requirements• Secure funding and support from governing bodies• Participate in national or international library performance surveys• Demonstrate their commitment to quality and continuous improvementBy adhering to the standard's guidelines for data collection, analysis, and reporting, you can ensure that your library's performance data is accurate, reliable, and aligned with industry best practices.

Comprehensive Guidance and Resources

This British Standard provides detailed guidance on:• Defining performance indicators and their associated data elements• Establishing data collection methods and procedures• Analyzing and interpreting performance data• Communicating performance results to stakeholdersWhether you're a public, academic, or special library, BS ISO 11620:2014 is an essential resource for optimizing your library's operations and demonstrating its value to the communities it serves.