BS ISO 16355-5:2017

Comprehensive Services and Quality Management Standard

BS ISO 16355-5:2017 is a critical standard for organizations across a wide range of industries, providing detailed guidance on services, company organization, quality management, administration, and transport. Developed by the International Organization for Standardization (ISO), this 138-page standard is an essential resource for businesses seeking to optimize their operations, ensure quality, and maintain compliance with international best practices.

Key Areas Covered

• Services: Comprehensive requirements and recommendations for the provision of high-quality services, including customer engagement, service design, and continuous improvement.
• Company Organization and Management: Guidelines for effective organizational structures, roles and responsibilities, and management systems to support service delivery.
• Quality Management: Detailed quality management principles, processes, and tools to help organizations achieve and maintain consistent, reliable service quality.
• Administration: Best practices for administrative functions, such as record-keeping, document control, and resource management, to support efficient service operations.
• Transport: Standards and recommendations for the safe, effective, and sustainable transportation of goods and materials related to service delivery.

Ensure Compliance and Operational Excellence

By implementing the guidance provided in BS ISO 16355-5:2017, organizations can:

• Deliver consistently high-quality services that meet or exceed customer expectations
• Optimize organizational structures, roles, and management systems to support efficient service delivery
• Implement robust quality management processes to maintain service quality and reliability
• Streamline administrative functions to support service operations
• Ensure the safe, sustainable, and effective transportation of goods and materials
• Demonstrate compliance with international standards and best practices
• Enhance their reputation and competitiveness in the marketplace

Comprehensive, Authoritative Guidance

BS ISO 16355-5:2017 is an authoritative, comprehensive standard that provides organizations with the guidance they need to achieve operational excellence and compliance in the areas of services, quality management, administration, and transport. Whether you're looking to improve your existing service delivery, implement a new quality management system, or ensure the safety and sustainability of your transportation operations, this standard is an invaluable resource.