BS ISO 24508:2019

BS ISO 24508:2019 - Accessible design for self-service terminals

Comprehensive Guidance for Accessible Self-Service Terminals

BS ISO 24508:2019 is a critical British Standard that provides essential guidance for designing self-service terminals to be accessible for all users, including those with disabilities. Developed in collaboration with the International Organization for Standardization (ISO), this standard ensures that self-service technologies, such as ATMs, ticket machines, and information kiosks, are inclusive and accommodate the diverse needs of the population.

Key Requirements for Accessible Self-Service Terminals

• Clear and intuitive user interface design, with consistent layout and navigation
• Adjustable screen height and tilt to accommodate users of different statures
• Tactile and audible feedback for visually impaired users
• Alternative input methods, such as touchscreen and buttons, to cater to users with limited dexterity
• Signage and instructions in multiple formats, including Braille and large text
• Compliance with relevant accessibility guidelines and regulations, such as the Web Content Accessibility Guidelines (WCAG)

Benefits of Implementing BS ISO 24508:2019

• Improved user experience and satisfaction for all customers, including those with disabilities
• Compliance with legal requirements and regulations for accessibility, such as the Equality Act 2010 in the UK
• Increased inclusivity and social responsibility, demonstrating a commitment to accessible design
• Potential for wider market reach and customer base by catering to a diverse range of user needs
• Reduced risk of discrimination claims and legal challenges related to accessibility issues

Implementing BS ISO 24508:2019

By adopting BS ISO 24508:2019, organisations can ensure that their self-service terminals are designed to be inclusive and accessible, meeting the needs of all users, regardless of their abilities. This standard provides a comprehensive framework for designing, testing, and evaluating self-service terminals, helping to create a more equitable and accessible digital landscape.