BS ISO 28640:2010 - Standard for Services Management

BS ISO 28640:2010, under the ISBN 978 0 580 57787 1, is an essential standard designed to enhance the management of services within organizations. Published on June 30, 2010, this standard offers a comprehensive framework for integrating quality management principles into service delivery processes, ensuring operational excellence and customer satisfaction.

The standard is particularly relevant to various sectors, including service-oriented industries, company organization, administration, transport, and sociology. Its guidelines promote an integrated approach to managing and improving service quality, thereby facilitating more efficient and effective operations. With a focus on the systemic interrelation of services and the satisfaction of stakeholders, BS ISO 28640:2010 helps organizations align their service strategies with broader business objectives.

BS ISO 28640:2010 is pivotal in guiding organizations towards developing a robust service management system. It emphasizes the importance of leadership and commitment at all organizational levels. The standard outlines critical processes that organizations should follow, including planning, implementation, monitoring, and continual improvement. By adhering to its guidelines, companies can better understand customer needs and expectations, leading to tailored services that enhance customer satisfaction and loyalty.

This standard is also instrumental in cultivating a culture of quality within organizations. It encourages the involvement of all employees in the pursuit of service excellence and the importance of fostering an environment that supports ongoing learning and process improvement. In addition, BS ISO 28640:2010 provides essential tools for measuring service performance, enabling organizations to identify areas for enhancement and implement corrective actions proactively.

The price of BS ISO 28640:2010 is set at £306.00, making it a critical investment for any organization aiming to achieve service quality standards recognized internationally. Whether you are a small business aiming to establish a solid service framework or a large company looking to refine existing processes, this standard serves as a vital resource to guide your efforts.

Available in both PDF and hard copy formats, BS ISO 28640:2010 is engineered for easy accessibility and user-friendly implementation. Accessing this standard signifies a commitment to service management excellence and a proactive approach to integrating quality management practices within your organizational operations.