BS ISO/IEC 20000-2:2019+A1:2020

Comprehensive IT Service Management Standard

The BS ISO/IEC 20000-2:2019+A1:2020 is the latest edition of the international standard for IT service management. This standard provides guidance on the application of an IT service management system (ITSMS) based on the requirements specified in BS ISO/IEC 20000-1:2018.

Key Features and Benefits:

• Aligns with the latest version of BS ISO/IEC 20000-1, ensuring your ITSMS meets the most up-to-date requirements.
• Provides guidance on the effective implementation and operation of an ITSMS, helping you improve service quality and customer satisfaction.
• Covers all aspects of IT service management, including service delivery, relationship management, and control processes.
• Supports the adoption of best practices and industry-recognized frameworks, such as ITIL, to enhance your ITSMS.
• Helps organizations of all sizes and industries achieve compliance with the BS ISO/IEC 20000 series of standards.

Ensure Effective IT Service Management

The BS ISO/IEC 20000-2:2019+A1:2020 standard is an essential resource for any organization looking to implement or improve their IT service management system. By following the guidance provided in this standard, you can:

• Improve Service Quality: Enhance the reliability, availability, and performance of your IT services, leading to increased customer satisfaction and loyalty.
• Enhance Operational Efficiency: Streamline your IT service management processes, reducing costs and improving resource utilization.
• Mitigate Risks: Identify and manage potential risks to your IT services, ensuring business continuity and minimizing the impact of disruptions.
• Achieve Compliance: Demonstrate your organization's commitment to industry best practices and regulatory requirements, opening up new business opportunities.

Comprehensive Guidance for IT Service Management

The BS ISO/IEC 20000-2:2019+A1:2020 standard provides detailed guidance on the following key areas of IT service management:

Service Delivery Processes:

• Service level management
• Service reporting
• Service continuity and availability management
• Budgeting and accounting for IT services

Relationship Processes:

• Business relationship management
• Supplier management

Control Processes:

• Configuration management
• Change management
• Release and deployment management
• Service validation and testing
• Information security management

By implementing the guidance provided in this standard, organizations can ensure their IT service management system is aligned with industry best practices and delivers measurable benefits to the business.