PD CEN/TR 16797-1:2015

Comprehensive Transport Services and Quality Management Standard

PD CEN/TR 16797-1:2015 is an essential standard for any organization involved in the transport industry. This technical report provides detailed guidance on the organization and management of transport services, including administration, quality control, and sociological considerations.

Key Features and Benefits:

• Comprehensive coverage of transport services, company organization, and quality management
• Ensures compliance with relevant regulations and industry best practices
• Helps optimize operational efficiency and customer satisfaction
• Applicable to a wide range of transport modes, including road, rail, air, and maritime
• Provides a framework for continuous improvement and risk mitigation

Detailed Guidance for Transport Professionals

This standard is divided into several key sections, each providing in-depth guidance for transport professionals:

Transport Services and Company Organization

• Organizational structure and management responsibilities
• Human resource management and training
• Procurement and supplier management
• Facilities and equipment maintenance
• Emergency and contingency planning

Quality Management and Administration

• Quality management systems and processes
• Documentation and record-keeping
• Performance monitoring and continuous improvement
• Compliance with relevant regulations and standards
• Customer service and complaint handling

Sociological Considerations

• Workplace health, safety, and well-being
• Environmental impact and sustainability
• Diversity and inclusion in the workforce
• Ethical business practices and corporate social responsibility

Ensure Compliance and Operational Excellence

By implementing the guidance provided in PD CEN/TR 16797-1:2015, transport organizations can enhance their operational efficiency, improve customer satisfaction, and ensure compliance with relevant regulations and industry standards. This comprehensive standard is an invaluable resource for transport professionals seeking to optimize their services and maintain a competitive edge in the market.

Order the hardcopy or download the digital version of PD CEN/TR 16797-1:2015 today to unlock the full benefits of this essential transport services and quality management standard.