PD CEN/TR 17016-101:2018

## PD CEN/TR 17016-101:2018: Services, Company Organization, and Quality### Technical Specifications- Title: PD CEN/TR 17016-101:2018- ISBN: 978 0 580 52472 1- Price: £158.00- Specifications: SERVICES. COMPANY ORGANIZATION AND MANAGEMENT AND QUALITY. ADMINISTRATION. TRANSPORT. SOCIOLOGY.- Publication Date: 2018-07-16- Format: pdf, hardcopy### OverviewPD CEN/TR 17016-101:2018 is a comprehensive guide that covers a wide range of topics related to services, company organization, management, quality, administration, and transport. This British Standard provides valuable insights and best practices to help organizations streamline their operations, improve efficiency, and ensure compliance with industry regulations.### Key Benefits- Gain a thorough understanding of the principles and requirements for effective company organization and management- Learn how to implement robust quality management systems to enhance product and service delivery- Discover strategies for optimizing administrative processes and transportation logistics- Ensure your organization is aligned with the latest industry standards and regulations### Detailed ContentsThe standard is divided into the following sections:1. **Services** - Definitions and terminology - Service characteristics and classification - Service quality and customer satisfaction2. **Company Organization and Management** - Organizational structure and governance - Leadership and strategic planning - Human resource management - Risk management and business continuity3. **Quality Management** - Quality principles and systems - Quality assurance and control - Continuous improvement and innovation4. **Administration** - Record-keeping and documentation - Information management and data security - Procurement and supply chain management5. **Transport** - Transportation modes and logistics - Fleet management and maintenance - Sustainability and environmental impact6. **Sociology** - Organizational culture and employee engagement - Corporate social responsibility - Diversity and inclusionBy implementing the guidance provided in PD CEN/TR 17016-101:2018, organizations can streamline their operations, improve service quality, and enhance their overall competitiveness in the market. This standard is an invaluable resource for professionals in the services, management, and transportation industries.